High Call Volume Update
We are about a quarter of the way through our OEBAC Information Nights and they have been very well attended by members and their spouses. I have gotten a lot of positive feedback and excitement about the new self-administration corporation.
By now you will either have received your new drug card or will shortly receive it in the mail. At midnight on October 31, we will throw the switch and all nearly 16,000 members will have their plan administered by the union-owned corporation known as OEBAC.
As of January 1, the pension administration will also be managed by OEBAC.
OEBAC is experiencing very high call volumes, so I ask you to be patient if you are trying to call. If you can’t get through, leave a message and your call will be returned.
Your pharmacy or dentist can call NexGenrx at 1-866-394-3648 including on the weekend. The OEBAC number for other inquiries is 1-844-793-1919.
It would be my suggestion that unless you urgently need to reach an OEBAC representative, that you call strategically later next week, Monday-Friday between the hours of 8am-5pm.
Another alternative is to attend one of the remaining OEBAC Information Nights. Still, another alternative is to send an email to firstname.lastname@example.org.
Remember we have many members and if everyone is calling at the same time that will be a challenge during this initial launch of self-administration. We have added staff to address the anticipated increase in calls, but we could add 50 more staff and it would still be a challenge due to the interest we have received.